Help centre
Frequently asked questions
Everything about authenticity, delivery across Bangladesh, payment, returns — and how to put a Korean skincare routine together for your skin type.
Products & authenticity
Where our products come from and how we handle them.
Are all Glowmeko products authentic?
Yes. We source products from authorized suppliers and trusted import channels. Every item listed on Glowmeko is sold as original and quality-checked before shipping.
Do you show manufacturing and expiry details?
Yes. We prioritize fresh inventory and provide relevant batch, manufacturing, and expiry information whenever applicable. If you need confirmation before placing an order, please reach out to support.
Which countries do your products come from?
Most of our range is Korean beauty (K-beauty). We also stock products from Japan, the USA, the UK, Canada, France, Thailand, China, Poland and Bangladesh. Every product page lists its country of origin, and you can browse by origin from the links below.
Are your products cruelty-free?
We do not sell products that were tested on animals. If you need certification details for a specific brand, contact our support team before ordering.
Do you sell trial sizes or starter kits?
Yes. Alongside full-size products we stock trial kits and multi-product sets, which are a lower-commitment way to try a brand or build a first routine.
Choosing products & building a routine
Practical guidance for picking products and using them in order.
How can I choose the right skincare product for my skin type?
Each product page includes key details like skin type suitability, ingredients, and usage guide. If you are still unsure, contact our support team with your skin concern and we will help you shortlist suitable products.
What order should I apply Korean skincare products in?
The usual order is cleanse, tone, treat, moisturize, then protect. In practice that means a cleanser (and a cleansing oil first, if you wear sunscreen or makeup), then a toner or essence, then a serum or ampoule for a specific concern, then a moisturizer, and sunscreen last in the morning. Apply lighter, more watery textures before richer ones.
How do I work out my skin type?
A simple check is how your skin feels a few hours after cleansing with nothing applied: tight and flaky suggests dry, shiny all over suggests oily, shiny only on the forehead and nose suggests combination, and easily reddened or stinging suggests sensitive. Our skin quiz walks through the same questions and suggests a starting routine.
Is Korean skincare suitable for Bangladesh's humid weather?
Many people in humid climates prefer lighter textures — gel or lotion moisturizers, watery essences and fluid sunscreens — over heavy creams, because they sit more comfortably in heat and humidity. Product pages list the texture and the skin types each product is suited to, so you can filter for something lighter if richer creams feel heavy on you.
Can I use active ingredients like retinol and vitamin C together?
It depends on your skin tolerance and routine. Beginners should avoid combining strong actives at once and introduce one product at a time. We recommend patch testing and following product instructions carefully.
Should I patch test a new product?
Yes, especially with actives or if your skin reacts easily. Apply a small amount to a discreet area such as the inner forearm or along the jaw, leave it for 24 hours, and stop using it if you notice irritation. Introduce one new product at a time so you can tell what caused a reaction.
How long before I notice a difference?
Skincare works gradually and results vary from person to person. Most routines are used consistently for several weeks before differences are noticeable, and hydration-focused products are usually felt sooner than routines aimed at texture or tone. Consistency and daily sunscreen matter more than adding more products.
Do you have products for sensitive skin?
Yes. Product pages state which skin types a product is suited to, including sensitive, and which concerns it targets. If you react easily, start with one gentle product at a time and patch test first. For anything persistent or painful, please speak to a qualified dermatologist rather than relying on a product description.
Ordering & payment
Placing an order, paying for it, and changing it.
What payment methods are available?
We support available payment options shown at checkout, including card payment, mobile banking, and other approved methods in Bangladesh.
Do I need an account to place an order?
No. You can check out as a guest by entering your delivery details. Creating an account is optional and mainly makes it easier to track past orders and keep a wishlist.
How do I use a coupon code?
Enter your coupon code in the coupon field on the checkout page before confirming the order. The discount is applied to your order total once the code is validated.
Can I cancel my order after placing it?
Orders can be canceled only while the order status is pending. Once processing or shipment begins, cancellation may not be possible.
Delivery & tracking
Where we deliver, how long it takes, and what it costs.
How long does delivery take?
Inside Dhaka, delivery usually takes 1-3 business days. Outside Dhaka, it generally takes 2-5 business days. Delivery time may vary during public holidays or courier disruptions.
Do you deliver outside Dhaka?
Yes. We deliver across Bangladesh through trusted courier and logistics partners. Orders are processed within 1-2 business days of payment confirmation, and delivery times outside Dhaka are typically 2-5 business days.
How much does delivery cost?
The delivery charge depends on your location and the size of your order. The exact amount is shown at checkout before you confirm, so there is no charge added after you place the order.
How do I track my order?
After dispatch, you will receive order tracking updates by SMS, email, or WhatsApp. You can use that tracking information to follow the live delivery status.
What happens if I am not available when the courier arrives?
Our courier partners may attempt delivery more than once and will usually call you to reschedule. If delivery repeatedly fails, the parcel may be returned to us. Please give an accurate phone number and full address at checkout to avoid delays, as a redelivery may carry an additional charge.
Returns, refunds & support
What can be returned, and how to reach a person.
What is your return and refund policy?
Returns are accepted for damaged, defective, or wrong items only. You must report the issue within 7 working days with photo or video proof. The item must be unused, unopened and in its original packaging. Approved refunds are processed to the original payment method based on policy terms.
How long does a refund take?
Once we receive and inspect the returned item, we confirm whether the refund is approved. Approved refunds are processed to your original payment method, typically within 7-10 business days. The exact timing can depend on your bank or payment provider.
Are sale or discounted items refundable?
Usually no. Products purchased under sale, discount, or final-sale campaigns are generally non-refundable unless there is a verified quality or delivery issue.
Can I return a product because I changed my mind?
Our return policy covers damaged, defective or wrong items rather than change of mind. Because skincare is a personal-care category, opened or used products cannot be accepted back. If you are unsure before ordering, contact support and we will help you choose.
My package arrived damaged. What should I do?
Please take clear photos or videos of the package and product immediately, then contact Glowmeko support within 24 hours of delivery. Our team will investigate and guide you with the next steps.
How can I contact Glowmeko support?
You can contact us at glowmeko@gmail.com or WhatsApp +8801723-914141 for order help, skincare guidance, and product-related questions.
Still have a question?
Tell us your skin type and what you are trying to work on, and our team will suggest a starter routine from what we stock. For order issues, have your order number ready.